FAQ's

 

We get a lot of questions.....a lot. So check which category you are interested in and see if we have an answer!

 

 

How Much is Entry? $10 for kids and $15 for adults though we do specials for Port Stephens Locals. Anyone in a pram is free.

What are your opening hours?

School Holidays: Everyday from 10-4pm.

Non School Holidays: We are closed Tuesday and Wednesday. Every other day 10-4pm.

How long can we stay? Generally as long as you like though at busy times the cafe seating is only for cafe customers and we may impose a time limit.

How many people can enter at once? We have strict protocols on covid safety so limit the number of people to 120 (our shed space is 1300m2 but a lot is taken up with pools for the sharks and Rays).

Do we get to feed the sharks and rays? Everyone who pays to undertake shark and ray training will get some food to feed the animals. At the busy times you get a little less but generally we can guarantee that you will have at fed yourself at least 4 animals.

 

 

What do we wear? Bring your swimmers, a shirt or rashy (you must have) and something for your feet if you want.

WE DO NOT PROVIDE WETSUITS or WADERS FOR YOUR PROTECTION AGAINST COVID 19!

 

Bring your own swimmers, shirt or Rashy and even footwear if you wish! And a towel!!

Do we have to get wet?

The water is a maximum of 900mm deep but we have some platforms which keep you basically dry if you dont want to get wet.

Are the sharks or rays dangerous? Absoloutely safe. These are gentle and friendly animals.

How old do you have to be to do the Shark Training? Any age as long as anyone under 12 is with an adult.

How long do we get in the water? Usually as long as you want except for peak periods where we have to introduce a time limit. 

Are there Change-rooms? We have large toilets where you can get changed but we ask people to come dressed to go. 

Are there showers? Unfortunately no showers because we are on Tank water and so are limited to how much water we can use.

 

How many sharks and rays are there? Our goal is to treat as many injured sharks and rays as possible and get them rehoused. We also save a range of fish that would have been sold as food. So we look to have as many as 100 and hopefully never less than 50 depending on the demand.

How many species?

This can vary as well but predominantly the species we would save include

Blue Spotted Eagle Rays           Smooth Rays                     Gummy Sharks

Australian Stingaree                  Blue spotted Maskray      Eastern Fiddler Rays

Port Jackson Sharks                 Shovelnose Ray              

What other fish do you have? We are not just interested in saving sharks and rays. We work with fishermen to re-house

Long finned eels (they are cooler than they sound)

Octopus

Other-by catch

And we are actively seeking to learn how to breed

Seahorses, Clownfish (Nemo's), and Octopus.

Plus our aquarium shop has a range of aquariums and fish for sale.

 
 

 

How big is the area? All up we have over 1300m2 of area. And we have seating for around 70 people in normal times.

How safe are we from Covid 19 transmisssion?

We have protocols that protect the public and our staff from Covid 19. This includes but is not limited to:

Everybody is asked to have a minimum 1.5m distance between groups

Washing hands upon entry.

No entry if anyone is showing signs of being sick.

All food serving products are single use and recyclable meaning no dishes to be washed.

All clients are recorded for contact tracing.

Any items used to feed the sharks and rays are disinfected after use.

All tables and seats are sanitised after use.

No  Booking 

Required